Processing Time:

Orders are processed within 2–5 business days.

(We confirm order details, run quality checks, and prepare the product for shipment.)

Shipping Time:

• 
  United States: 7–15 business days
  
• 
  Worldwide: 7–21 business days
  

Please note: Delivery times may be affected by customs, carrier delays, holidays, or high-volume periods. These delays are outside our control.

Order Tracking:

Once your order ships, you will receive a tracking number by email.

Tracking updates may take 3–7 days to appear due to international logistics.

Important:

Incorrect addresses provided by the customer may result in delays or non-delivery.

We cannot refund or replace orders shipped to an incorrect address.

We want you to love your purchase. If there is a problem, we’re here to help within our policy guidelines.

30-Day Return Window

Returns are accepted within 30 days of receiving your order.

Eligible for Returns:

• Item arrived damaged, faulty, or not as described
  
• Must include photos/videos as proof within 48 hours of delivery
  

Not Eligible for Returns/Refunds:

• Change of mind
  
• Incorrect size/color ordered
  
• Items damaged by misuse
  
• Delays caused by carrier, customs, or global shipping issues
  
• Packages marked as “delivered” by the carrier
  

Return Shipping:

Customers are responsible for return shipping costs unless the product arrived damaged or faulty.

Refund Process:

Refunds are issued once the item is inspected and approved.

Returns without prior approval will not be accepted.

Wipe with a damp cloth after use
Do not submerge in water
Store in a dry area
Replace batteries when grip slows
Use only 2 × AA high-quality batteries
Avoid forcing the opener on oversized jars